Frequently Asked Questions

No. Tell the team what is happening now, where you are, and what kind of help you are seeking. ICGH can help identify the most appropriate entry point.

A team member gathers basic information, reviews urgency and service needs, explains the referral or assessment process, and identifies what records or coverage information may be needed.

Yes. ICGH provides evidence-based medication services, including buprenorphine options when clinically appropriate, connected to counseling, psychiatry, peer support, pharmacy access, and recovery planning.

Statewide low-barrier telehealth is available through Bupe.Online, subject to clinical appropriateness and current program requirements. Other telehealth options vary by service.

Coverage varies by service, location, plan, eligibility, authorization, and current network participation. Call so staff can review the specific pathway before care begins.

A family member may begin the inquiry or use the self-referral pathway. The person receiving care must participate in required clinical and consent processes unless another lawful arrangement applies.

Hospitals, healthcare practices, courts, health departments, justice programs, and community organizations can use the agency referral form. Sea Level placement questions should also be discussed directly with inpatient intake.

Call intake for the current packing and medication instructions before traveling. Requirements can vary according to level of care and individual circumstances.

No. ICGH serves rural and urban communities, beginning with its roots in Hickory and expanding through community clinics, inpatient care, mobile units, partnerships, housing, pharmacy access, and statewide telehealth.

Call 911 for immediate danger or a medical emergency. Call or text 988 for crisis support. Website forms and ordinary email are not emergency channels.