Identify the service
Tell us which service or location is being considered and whether the request is for outpatient, mobile, telehealth, or inpatient care.
Clear information before care begins
Insurance, Medicaid & Access
Understand how ICGH confirms coverage, authorization, funding, and access for behavioral health, substance use, inpatient, outpatient, and recovery services.
Start with a conversation
Coverage should not be a guessing game.
ICGH serves people through a mix of Medicaid and managed-care arrangements, other insurance when applicable, contracts, grants, county initiatives, and self-pay pathways. What is available depends on the service, location, eligibility, clinical need, authorization, and current network participation.
Call before traveling or completing an admission so the team can review the specific service and coverage pathway.
Outpatient and community services828-322-5915Sea Level inpatient intake252-656-4012Emailcontact@icgh.com
How verification works
Three steps before services begin
Review coverage
Provide current insurance or Medicaid information. Staff review network status, authorization requirements, and available funding pathways.
Confirm next steps
The team explains what is known, what additional information is required, and whether another resource is more appropriate.
Important coverage information
What verification does—and does not—mean
Benefits are plan-specific
A plan’s general behavioral-health benefit does not guarantee that every location, clinician, medication, or level of care is covered.
Authorization may be required
Some services require clinical review or prior authorization before admission or continued care.
Network status can change
ICGH will use current information available at the time of inquiry, but final payment decisions are made under the individual plan and applicable rules.
Other access pathways may exist
Depending on eligibility and program requirements, grants, county initiatives, contracts, or self-pay arrangements may support access.
Let us help verify the right pathway
Have your insurance or Medicaid information available when you call. Do not send protected health information by ordinary email.